E-commerce

Send automatic order updates via WhatsApp

Slimbot • 23 Jun 2026 • 5 min read
Order updates in the same team inbox
Confirmation, dispatch and delivery in one conversation.

WhatsApp has an open rate of 98%. Your customer almost always opens your message — and expects an update immediately after each step in the order process. With automatic order updates via WhatsApp, you provide that without extra manual work.

98%
OpenRate WhatsApp
<90s
Average reading time
-34%
Fewer customer queries

The 5 types of order updates

Every order process has the same stages. Link an automatic WhatsApp message to each stage and your customer never has to ask where their parcel is again.

1. Order confirmation

Send immediately after checkout — within 10 seconds

2. Payment confirmation

Send immediately after processing iDEAL / credit card

3. Dispatch message

As soon as the parcel is scanned at the carrier

4. Delivery confirmation

After scan confirmation at the front door

5. Review request

2 days after delivery — when the customer has used the products

Connect to your webshop — cURL example

Via the Slimbot API you send a message with a POST request from your webshop. Add this to your order webhook or confirmation e-mail hook:

// Send order confirmation via Slimbot $ch = curl_init("https://slimbot.nl/api/send"); curl_setopt_array($ch, [ CURLOPT_POST => true, CURLOPT_HTTPHEADER => [ "Authorization: Bearer " . $your_api_key, "Content-Type: application/json" ], CURLOPT_POSTFIELDS => json_encode([ "to" => "31612345678", "template" => "order_confirmation", "vars" => [ "name" => $order->customer name, "order no" => $order->id, "total" => $order->total, "products" => $order->rules ] ]), CURLOPT_RETURNTRANSFER => true ]); $resp = json_decode(curl_exec($ch));

Templates are set up once via the dashboard. Variables are automatically filled in from your webshop data. Supported platforms: WooCommerce, Shopify (via Zapier), Lightspeed, and any shop with webhook support.

-34%

On average 34% fewer customer queries about order status after activating all 5 automatic updates. Customers who are proactively informed call and e-mail less.

Start with order updates today

Create a free account and set up your first order update within 10 minutes. No credit card required.

Start for free →
Test Slimbot live! 👋
Click and try in 2 min →
1