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Helpdesk · shared inbox · all channels

Helpdesk software for your customer team

Helpdesk software is where your team handles customer questions together: every conversation gets an owner and a status, and no one needs to ask "has anyone replied to this yet?". Slimbot brings e-mail, WhatsApp, Instagram, Messenger and website chat together in one shared inbox, with the customer card alongside and AI suggesting drafts.

  • All channels in one inbox
  • Status per conversation
  • Assign to a colleague
Start for free View pricing
WhatsApp E-mail Instagram Messenger Website Phone
Sound familiar?

Customer queries come in everywhere. You answer in one place.

Without Slimbot

  • WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
  • Colleagues don't know who has already replied
  • Questions remain unanswered in the evenings and at weekends

With Slimbot

  • All channels in one team inbox, on desktop and in the app
  • Assign, label and add internal notes: everyone sees the status
  • The AI assistant prepares a draft reply, you approve
What it looks like

The real Slimbot inbox

Screenshots from a demo account with example conversations. Not real customers.

Slimbot inbox: the assistant prepares a draft reply, you approve (example conversation)
Example · desktop
The same inbox in the app on your phone, with draft from the assistant (example conversation)
Example · app
How it works

Get started in 4 steps

From sign-up to working channel. You keep your own number.

1

Create account

Start for free. The inbox is immediately your helpdesk; there is no separate installation.

2

Connect your channels

Mailbox via IMAP or a new mailbox on your domain, WhatsApp, Instagram, Messenger and the chat on your website.

3

Invite your team

Send an invitation and choose a role for each colleague.

4

Agree on ground rules

Which labels, who picks up what, which quick replies, and when the AI may draft a response.

Features

What you get

Features that Slimbot has today. No promises we don't keep.

All channels in one inbox

E-mail, WhatsApp, Instagram, Messenger and website chat come in together. You connect an existing mailbox via IMAP or create a mailbox on your own domain.

Status per conversation

Every conversation is open, waiting, snoozed or completed. This way the team sees what's still outstanding, without a heavy ticket system.

Assign to a colleague

Assign a conversation to a team member. You also see who currently has a conversation open or is typing, so no one replies twice.

Internal notes with @mentions

Discuss within the conversation itself. Notes are visible only to your team, and with an @mention you bring in a colleague.

Labels

Give conversations labels, such as 'quote', 'complaint' or 'urgent', and filter on them.

Quick replies and templates

Quick replies with a shortcut per number, e-mail templates in the compose window and a library of WhatsApp templates.

AI drafts with approval

The AI puts a suggestion in the compose window. If you want more control, a team member submits the draft and an administrator approves it.

Customer card across all channels

A card for each customer with details and activity per channel. Someone who first e-mailed and then messages doesn't have to repeat their story.

What is helpdesk software?

Helpdesk software is a programme with which a team receives, distributes and handles customer questions. Traditionally this revolved around e-mail tickets with a number. But customers don't just e-mail any more: they message, send a DM or start a chat on your website. Modern helpdesk software brings all those channels together, so that every question gets an owner and a status in the same way.

Slimbot is built around the conversation. You work in a shared inbox in which every conversation, from any channel, is visible to the team. This makes it suitable for SME businesses and customer teams that don't want a separate, heavy service desk package.

What do you look for when choosing helpdesk software?

  • Channels: do WhatsApp and social come in alongside e-mail, or only mail?
  • Collaboration: can you assign, make notes and see who is working on what?
  • Customer view: do you see in a conversation what the customer asked earlier via other channels?
  • Permissions: can you determine per role who can see and do what?
  • AI: does the software help with drafts, and do you decide yourself what goes out automatically?
  • Storage: where is the data kept? Slimbot runs on servers in the Netherlands.

Roles, permissions and overview

You invite colleagues with a link. Each team member gets a role, such as administrator, team member or viewer, and you set the permissions per role yourself. Administrators see a team overview with activity per team member and per hour, conversations waiting for a reply and a CSV export. The statistics screen shows sent and received messages, unique contacts, open conversations and messages per day.

AI in your helpdesk, on your terms

AI in Slimbot is a help, not an obligation. It can suggest an answer based on your knowledge library, summarise a conversation with action points, and the bot can answer simple questions itself if you enable it per conversation. Personal data is masked before text goes to an external language model. Without AI, the helpdesk works just as well.

Helpdesk or ticket system?

A ticketing system numbers reports and tracks them until they're done. Helpdesk software is broader: the team, the channels and the customer history around it. Slimbot tracks every conversation with a status and owner, but has no SLA timers or priority levels. If you need those for an internal IT service desk, specialist IT software is a better fit.

From €14.95 per month

Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.

View all prices
FAQ

Frequently asked questions

What is helpdesk software?
Software with which a team receives, distributes and handles customer questions, with an owner and status per question. At Slimbot, e-mail, WhatsApp, Instagram, Messenger and website chat come together in one shared inbox.
Is Slimbot the same as a ticket system?
It looks like it: every conversation has a status (open, waiting, snoozed, closed) and an owner. SLA timers and priority levels are not included; Slimbot is built for customer conversations, not internal IT tickets.
Can I connect my existing e-mail address?
Yes, via IMAP you can connect an existing mailbox. You can also have a new mailbox created on your own domain.
Does it work without WhatsApp?
Yes. You can start with e-mail and website chat. You can add WhatsApp, Instagram and Messenger whenever you like.
Can I determine what colleagues may see?
Yes. Each team member gets a role and you set the permissions per role yourself.
Is there an app?
Yes, the Slimbot app for iOS and Android, with push notifications for new messages.
Where is my data stored?
Slimbot runs on servers in the Netherlands. For the conversations you have with your customers via Slimbot, we sign a data processing agreement with you.
What does helpdesk software cost at Slimbot?
The helpdesk is included in the Slimbot plans, without a separate licence per channel. The current amounts are on the pricing page.

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All customer conversations in one place. Starting today.

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