Test Slimbot live! 👋
Click and try in 2 min →
1
Tickets · helpdesk · inbox

Ticketing system and shared inbox

A ticketing system numbers the enquiry, assigns an owner and tracks status. That's useless if the real conversation is in WhatsApp or Instagram. With Slimbot, ticketing is the structure around the omnichannel inbox.

  • From report to owner
  • Not just web forms
  • Lighter than IT service desk
Start for free View helpdesk
WhatsApp E-mail Instagram Messenger Website Phone
Sound familiar?

Customer queries come in everywhere. You answer in one place.

Without Slimbot

  • WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
  • Colleagues don't know who has already replied
  • Questions remain unanswered in the evenings and at weekends

With Slimbot

  • All channels in one team inbox, on desktop and in the app
  • Assign, label and add internal notes: everyone sees the status
  • The AI assistant prepares a draft reply, you approve
What it looks like

The real Slimbot inbox

Screenshots from a demo account with example conversations. Not real customers.

Slimbot inbox: the assistant prepares a draft reply, you approve (example conversation)
Example · desktop
The same inbox in the app on your phone, with draft from the assistant (example conversation)
Example · app
How it works

Get started in three steps

From sign-up to working channel. You keep your own number.

1

Switch on the inbox

Account, team, first channel. Every incoming message is then traceable.

2

Agree on status

New, in progress, awaiting customer, done. Keep it short — nobody uses too many columns.

3

Connect the rest

E-mail, WhatsApp, social. Tickets from all sides, one list.

Features

What you get

Features that Slimbot has today. No promises we don't keep.

From report to owner

New conversation is work. Assign, label, priority. Nothing stays "everyone's" and therefore no one's.

Not just web forms

Tickets from e-mail, app, chat or call. The channel may change; the file remains.

Lighter than IT service desk

No mandatory change-advisory board. For your business's customer enquiries, not for internal laptops.

History visible

Previous tickets alongside the current conversation. Less "you already e-mailed last week".

Templates and AI assistance

Standard replies. Optionally a draft. You send.

SaaS, Dutch data

No server under the desk. Monthly, GDPR, team licence instead of Excel list.

From €14.95 per month

Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.

View all prices
FAQ

Frequently asked questions

What is a ticket system?
Software that turns a customer enquiry into a ticket: number, owner, status, timeline. Also called ticketing software or ticket system. At Slimbot this is part of the team inbox, not a separate product.
Difference from helpdesk software?
Ticketing is the administration of the request. Helpdesk is how the team works together. You need both; buying them separately gives you two logins. Here it's one SaaS.
Can I do e-mail tickets only?
Yes. You can start small. You add extra channels without migrating to a "different" ticket system.
Is this Jira or an IT tool?
No. Not software development boards. This is customer service: conversations from people who e-mail, message or call your business.
What does it cost?
Included in Slimbot plans. Pricing page shows the live monthly amounts.

Also interesting

Helpdesk software Customer service software Team inbox SaaS Omnichannel Pricing

All customer conversations in one place. Starting today.

Create a free account and connect your own number, e-mail and website chat. Prefer to see it first? Schedule a short demo.

Start for free Schedule a demo