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Customer service · SaaS · omnichannel

Customer service software for SMEs: all channels in one platform

Customer service is no longer just an email-only department. People WhatsApp, email, DM and call. Software that only pulls tickets from Outlook misses the conversation. Slimbot is customer service software that keeps all channels in one team.

  • One customer view
  • Contact centre without a hall
  • Quality without script wall
Start for free View omnichannel
WhatsApp E-mail Instagram Messenger Website Phone
Sound familiar?

Customer queries come in everywhere. You answer in one place.

Without Slimbot

  • WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
  • Colleagues don't know who has already replied
  • Questions remain unanswered in the evenings and at weekends

With Slimbot

  • All channels in one team inbox, on desktop and in the app
  • Assign, label and add internal notes: everyone sees the status
  • The AI assistant prepares a draft reply, you approve
What it looks like

The real Slimbot inbox

Screenshots from a demo account with example conversations. Not real customers.

Slimbot inbox: the assistant prepares a draft reply, you approve (example conversation)
Example · desktop
The same inbox in the app on your phone, with draft from the assistant (example conversation)
Example · app
How it works

Get started in three steps

From sign-up to working channel. You keep your own number.

1

Choose your starting channel

Where does most noise land now? That's where the software starts — connecting the rest is a next step.

2

Get the team in

Roles, assignment, who can do what. The customer doesn't notice the handover.

3

Measure and refine

Response time, open conversations, repeat questions. Only then add more automation.

Features

What you get

Features that Slimbot has today. No promises we don't keep.

One customer view

Not three systems with three "identical" contacts. One card, all conversations, all channels.

Contact centre without a hall

Phone, chat and app in the same workspace. No separate contact centre suite alongside the mailbox.

Quality without script wall

Templates, AI drafts, internal notes. You keep your brand tone — not an anonymous helpdesk voice.

Available outside office hours

Opening hours, queue, handover. The number belongs to the business, not to the team member who happens to be on duty.

Dutch SaaS

In the cloud, data in NL. GDPR. Suitable if you don't want a US default platform.

Scales with you

One person or a team. Add channels. AI later. No "enterprise only" wall on day two.

From €14.95 per month

Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.

View all prices
FAQ

Frequently asked questions

What is customer service software?
Software with which you handle customer enquiries: inbox, telephony, chat, sometimes social. At Slimbot, that's one omnichannel platform instead of separate mailbox, separate calling app and separate WhatsApp.
Which customer service software suits a small business?
Choose software that bundles the channels you already use (usually WhatsApp, e-mail and phone), without a separate licence per channel. Slimbot starts with a low monthly price and you switch on channels when you need them.
What should good customer service software be able to do?
Minimum: one shared inbox, assign conversations, customer history across all channels, standard replies and overview of what's still open. Slimbot adds a chatbot and AI phone answering if you want.
Is this a contact centre?
For SME customer service: yes, in practice. You call, chat and message from the same SaaS. It's not a room with headsets-only; it's your team's workspace.
Does this replace CRM?
The customer card and history are built in. Heavy sales CRM (pipeline, quotes in an ERP) you connect alongside if you already have that. You don't need to force a second inbox into the CRM.
Only for large service desks?
No. Small teams in particular suffer from private phones and missed DMs. The software scales up, not down.
What does it cost?
Monthly plans, see pricing. Inbox, channels and helpdesk are included in the product — no surprise 'customer service' module extra.

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All customer conversations in one place. Starting today.

Create a free account and connect your own number, e-mail and website chat. Prefer to see it first? Schedule a short demo.

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