← Knowledge base
Training your bot
Two layers: knowledge (what the bot knows) and persona (how the bot sounds). Both are yours — linked to your customer account.
1. Knowledge base (FAQ)
Add question-answer pairs, import in bulk or have AI generate answers.
2. Persona & tone-of-voice
Name, role, tone, language and signature — only visible for your brand.
Plan
Full training (persona + advanced knowledge base) is included in Pro and above. View plans →