Test Slimbot live! 👋
Click and try in 2 min →
1
Omnichannel · team inbox · SaaS

Omnichannel customer service: all channels in one inbox

Customers message, e-mail, chat or call — often interchangeably. Omnichannel isn't "more buttons on the site". It's one conversation history, so no one has to explain again what has already been said.

  • What omnichannel really is
  • What it is NOT
  • Social in the same flow
Start for free View team inbox
WhatsApp E-mail Instagram Messenger Website Phone
Sound familiar?

Customer queries come in everywhere. You answer in one place.

Without Slimbot

  • WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
  • Colleagues don't know who has already replied
  • Questions remain unanswered in the evenings and at weekends

With Slimbot

  • All channels in one team inbox, on desktop and in the app
  • Assign, label and add internal notes: everyone sees the status
  • The AI assistant prepares a draft reply, you approve
What it looks like

The real Slimbot inbox

Screenshots from a demo account with example conversations. Not real customers.

Slimbot inbox: the assistant prepares a draft reply, you approve (example conversation)
Example · desktop
The same inbox in the app on your phone, with draft from the assistant (example conversation)
Example · app
How it works

Get started in three steps

From sign-up to working channel. You keep your own number.

1

Map out channels

Where are your customers now? App, e-mail, Instagram, site, phone — you don't need everything on day one.

2

Connect what you already have

First the busiest channel in the team inbox. Then the rest, without asking the customer to switch.

3

Work from one overview

Assignment, labels, opening hours. Same templates on every channel. Measure response time across the board.

Features

What you get

Features that Slimbot has today. No promises we don't keep.

What omnichannel really is

Every channel lands in the same inbox. Team members see e-mail and app from the same customer. Internal notes stay internal.

What it is NOT

No separate WhatsApp app next to a separate mailbox next to a separate Instagram inbox. That's multichannel without overview — the team still copies.

Social in the same flow

Instagram and Messenger are not an afterthought. DMs arrive alongside WhatsApp and e-mail, with the same assignment and customer card.

Phone belongs

Calling is also a channel. Conversations and notes land with the same customer — not in a separate calling app.

Team, not personal device

The number and pages belong to the business. Colleagues take over without the customer noticing.

SaaS, Dutch servers

You start in the cloud. Data in the Netherlands. AI may help; omnichannel also works when people type themselves.

From €14.95 per month

Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.

View all prices
FAQ

Frequently asked questions

What is omnichannel?
Omnichannel means that all customer channels work together as one system. The customer may switch from WhatsApp to e-mail; your team sees the entire history. Explanation: /kennisbank/omnichannel-uitgelegd.
What is the meaning of omnichannel?
Meaning: not "more channels", but shared history, assignment and data. Separate apps side by side is multichannel. We have the explanation in the knowledge base.
What is the difference with multichannel?
Multichannel = you are reachable in multiple places. Omnichannel = those places share data, assignment and history. Slimbot is built as an omnichannel inbox, not as a stack of separate tools.
Is omnichannel only for retail?
No. The term often comes from retail marketing. For service providers, installers and SMEs it's about the same customer across app, e-mail and phone — not about a webshop funnel.
How do I set up omnichannel customer service?
Start with the two or three channels where most enquiries come in, connect them to one inbox and agree who picks up what. Then you add channels. In Slimbot you connect WhatsApp, e-mail and social yourself; phone answering can be added.
Which channels are included?
WhatsApp, e-mail, Instagram, Messenger, website chat and phone. You start with what you already use.
Do I have to switch on AI for omnichannel?
No. Omnichannel is the inbox. AI is optional for drafts or calling. First the overview, then automation.
What does omnichannel cost at Slimbot?
It's included in the Slimbot plans. Current amounts are on the pricing page. No separate "omnichannel module" you have to buy extra to see e-mail alongside WhatsApp.

Also interesting

What is omnichannel? SaaS Team inbox Helpdesk software Customer service software WhatsApp inbox Pricing

All customer conversations in one place. Starting today.

Create a free account and connect your own number, e-mail and website chat. Prefer to see it first? Schedule a short demo.

Start for free Schedule a demo