Slimbot
Customer service
Customer satisfaction
Know after every contact whether your customer was truly satisfied.
What is Customer Satisfaction?
Customer Satisfaction automatically measures how customers experience your service, with a short question after a conversation or ticket. You see in clear figures where things are going well and where they can improve. This way you improve your customer service based on real feedback instead of gut feeling.
How does it work?
- Automatically prepare a short satisfaction question after closing a ticket.
- The customer gives a score with one click and optionally an explanation.
- Slimbot collects the scores in a clear dashboard.
- With a low score, you can automatically create a follow-up action.
Use cases
Benefits
- Hard figures instead of gut feeling about your service.
- Quickly identify dissatisfied customers and still win them over.
- Insight into what works well and what needs improvement.
- You can invite satisfied customers to leave a public review.
Frequently asked questions
Don't customers find that question annoying?
The question is short and answered in one click. Most customers appreciate being asked for their opinion.
What do I do with a negative review?
You can set a low score to automatically create a follow-up ticket, so you can contact the customer personally and make things right.
Can I see if my service is improving over time?
Yes, in the dashboard you follow the development of your scores, so you can see whether improvements really have an effect.
Also within Customer Service
Use customer satisfaction for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.