Slimbot
Customer service
WhatsApp CS
Customer service via WhatsApp, where your customers already are.
What is WhatsApp CS?
WhatsApp CS lets customers ask their questions via WhatsApp, the channel that almost everyone uses daily. Our AI answers messages automatically and involves you as soon as necessary. This way you offer accessible service in a way that customers find pleasant and familiar.
How does it work?
- Connect your business WhatsApp number to Slimbot.
- Incoming messages automatically become a ticket that the AI can answer.
- When a question requires personal contact, you take over the conversation.
- All chats remain saved, so you can see the history per customer.
Use cases
Benefits
- Customers reach you on their favourite, trusted channel.
- AI answers routine questions directly, even during peak times.
- Fewer phone calls because questions come in in writing.
- All conversations neatly recorded alongside your other channels.
Frequently asked questions
Do I need a separate phone number for WhatsApp?
You use a business number for WhatsApp. We help you connect it, so your private number stays separate from your customer service.
Do customers notice they're chatting with an AI first?
The AI answers in natural language and your tone. As soon as a conversation needs your attention, you take over seamlessly.
Can I combine WhatsApp with my other customer service channels?
Yes, WhatsApp messages arrive in the same ticket overview as your e-mail and chat, so you manage everything in one place.
Also within Customer Service
Use WhatsApp CS for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.