Slimbot
Customer service
FAQ CS
One knowledge base that powers all your channels.
What is FAQ KB?
FAQ CS is the central knowledge base in which you record frequently asked questions and answers. Our AI uses this source to respond consistently to customers via chat, email, WhatsApp and phone. This way you give the same correct answer everywhere and only need to maintain information in one place.
How does it work?
- Add your frequently asked questions and answers, or let the AI suggest them from previous conversations.
- Organise the questions by topic so the AI finds the right answer quickly.
- The AI uses the knowledge base automatically across all your customer service channels.
- Adjust an answer and it's immediately updated everywhere.
Use cases
Benefits
- The same correct answer everywhere, without contradictions.
- Maintain information just once instead of on every channel.
- The AI becomes smarter immediately as soon as you add a question.
- Fewer repeat questions because the basics are well organised.
Frequently asked questions
Do I have to think up and type all the questions myself?
You may, but our AI can also suggest frequently asked questions based on your previous conversations, so you can get started quickly.
What happens if a question isn't in the knowledge base?
Then the AI forwards to you or creates a ticket. You can easily add that question to the knowledge base afterwards.
Can I also display the FAQ on my website?
Yes, you use the same knowledge base both for AI answers and for a public FAQ page on your site.
Also within Customer Service
Deploy FAQ CS for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.