Slimbot
Customer service
AI Answers
Standard questions answered automatically, you stay in control.
What is AI Answers?
AI Answers lets our AI respond independently to common customer questions, based on your own information. Routine questions are handled immediately, so you only need to deal with the really difficult cases. That means faster service for the customer and much less manual work for you.
How does it work?
- The AI reads your knowledge base and previous conversations to learn your answers.
- When a new question arrives, the AI drafts a suitable answer in your tone.
- You choose whether the AI answers directly or asks for your approval first.
- If the AI is unsure, it automatically forwards to a team member.
Use cases
Benefits
- Customers get an immediate answer, day and night.
- Your team has time left for the really important questions.
- Consistent, correct answers based on your own information.
- You decide how much freedom the AI gets.
Frequently asked questions
What if the AI gives a wrong answer?
You can set the AI to ask for your approval first. When in doubt, it always forwards to a human, so you prevent incorrect answers.
Does the AI make things up that aren't correct?
The AI answers based on your knowledge base and conversations. If it doesn't know the answer, it says so and forwards instead of guessing.
Can I see which questions the AI has answered itself?
Yes, every automatic answer can be found with the ticket, so you can always review and adjust.
Also within Customer Service
Deploy AI Answers for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.