Slimbot
Customer service
Tickets CS
Every question neatly in a ticket, nothing disappears anymore.
What is Tickets CS?
Tickets CS bundles all customer questions from email, chat and WhatsApp in one clear ticket system. Every question gets a status, an owner and a history, so you never forget to call or email a customer back. For a business owner that means peace of mind: you see at a glance what is open and who is working on it.
How does it work?
- Connect your channels (e-mail, chat, WhatsApp) and Slimbot automatically creates a ticket per incoming question.
- Each ticket gets a status such as 'open', 'in progress' or 'resolved' that you adjust with one click.
- Assign a ticket to yourself or a colleague, or let our AI suggest a draft reply.
- Track everything on one dashboard and close tickets as soon as the customer is helped.
Use cases
Benefits
- No customer question falls through the cracks anymore.
- Everyone knows who is working on what, even when busy.
- Complete history per customer always retrievable.
- Respond faster because AI prepares drafts.
Frequently asked questions
Can I connect my existing mailbox or do I have to transfer everything?
You simply connect your existing email address. Incoming email is automatically converted to tickets, you don't need to transfer anything manually.
Does this also work if I handle customer service on my own?
Certainly. Even as a solo business owner you keep an overview of what's open, and it scales effortlessly as soon as you add a colleague.
Do my customers see that they're dealing with a ticket system?
No, for the customer it remains simply an email or chat message. The ticket system runs invisibly in the background.
Also within Customer Service
Deploy Tickets CS for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.