Slimbot
Customer service
Live Chat CS
Instant answer on your website, precisely at the buying moment.
What is Live Chat CS?
Live Chat CS puts a chat window on your website in which visitors can ask their question immediately. Our AI answers simple questions directly and switches seamlessly to you when in doubt. This way you help customers at the moment they are most inclined to buy or get in touch.
How does it work?
- Place one small piece of code on your website and the chat appears automatically.
- Our AI answers frequently asked questions independently based on your information.
- When a difficult question arises, the conversation is forwarded to you or a team member.
- Every conversation is saved as a ticket, so you don't lose anything later.
Use cases
Benefits
- Visitors get instant answers instead of clicking away.
- AI handles the simple questions, you keep time to spare.
- More leads and sales through contact at the right moment.
- Even outside office hours, the chat continues to answer questions.
Frequently asked questions
Do I have to sit waiting behind the chat all the time?
No. Our AI handles simple questions itself and only alerts you when a conversation needs your attention.
What happens to questions that come in at night?
The AI keeps answering outside office hours too. More complex questions are recorded as tickets, so you can pick them up the next morning.
Can I customise the chat to match my brand identity?
Yes, you can adjust colours and greeting text so the chat feels like an integral part of your own website.
Also within Customer Service
Use Live Chat CS for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.