Slimbot
MemoryWhat is Personal Preferences?
Slimbot remembers your customers' personal preferences, such as language, form of address, favourite products or regular appointments. This way every contact feels tailored and the customer doesn't have to repeat their wishes each time.
How does it work?
- Preferences that emerge in conversations are recognised and stored.
- You can also record preferences manually per customer yourself.
- At every subsequent contact, the AI adapts automatically.
- Customers can change their preferences whenever they want.
Use cases
Restaurant: remember dietary requirements and regular table preference.
Webshop: save preferred size, brand or delivery time.
Hairdresser: remember favourite stylist and treatment.
B2B: regular contact person and preferred invoicing method.
Benefits
- Customers don't have to repeat their preferences every time.
- More personal contact without extra effort.
- Higher customer satisfaction and loyalty.
- Preferences remain consistent across channels.
Frequently asked questions
What if a customer changes their preference?
Then Slimbot adjusts this immediately. The customer can communicate preferences and you can also update them manually.
What is the difference with user profiles?
Preferences are a focused component: it's purely about how a customer wants something. The profile is the broader customer picture in which those preferences fit.
Also within Memory
Deploy Personal Preferences for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.