Slimbot
Memory
Long-term Memory
Remembers customers and appointments, even months later.
What is Long-term Memory?
Long-term memory stores important information across conversations, so our AI immediately recognises a returning customer and doesn't start from scratch again. That saves time and gives customers the feeling that they are known, just like with a regular team member.
How does it work?
- You decide which type of information may be retained, for example preferences or previous requests.
- Slimbot stores those key points securely, linked to the customer.
- On the next contact, the AI automatically retrieves that knowledge.
- You can always view, edit or delete saved information.
Use cases
Removal company: customer who requested a quote last year is recognised including address and wishes.
Physiotherapy practice: returning patient doesn't have to explain previous complaints again.
B2B wholesaler: regular customer immediately gets the right context for a new order.
Car dealership: with a service enquiry, the AI still knows which type of car the customer has.
Benefits
- Returning customers feel recognised and valued.
- No duplicate work or asking the same questions over and over.
- More personal contact without extra manual work.
- You maintain full control over what is and isn't retained.
Frequently asked questions
Does this comply with privacy legislation?
Yes. Slimbot runs on Dutch infrastructure and is set up in accordance with the GDPR. You decide what is stored and customers can have their data deleted.
Can I delete the long-term memory per customer?
Yes, you can view and delete saved information per customer, for example at the customer's own request.
Also within Memory
Use long-term memory for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.