Slimbot
Memory
Conversation history
Re-read every conversation, exactly as it went.
What is Conversation history?
With conversation history, you have the complete history of every customer contact at your fingertips. Handy for looking back at what was agreed, quickly bringing a colleague up to speed or monitoring the quality of your customer contact.
How does it work?
- Every conversation is automatically and clearly saved.
- You can easily search by customer, date or subject.
- Open a conversation to read back the full exchange.
- Continue seamlessly where the previous conversation left off.
Use cases
Customer service: check what was promised earlier in a complaint.
Plumber/installer: search back which appointment was made about a fault.
Webshop: review order queries and returns during follow-up contact.
Advisory firm: building case files by saving conversations.
Benefits
- Never again 'what did I agree again?'.
- Switch quickly between colleagues without losing information.
- Evidence and overview in discussions.
- Better grip on the quality of your customer contact.
Frequently asked questions
How long are conversations kept?
You decide this yourself via a retention period that fits your policy and GDPR. You can also delete conversations manually.
Can I quickly find the right conversation?
Yes, you search by customer, date or keyword, so you can find the right contact without endless scrolling.
Also within Memory
Use conversation history for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.