AI chatbot for your business, website and WhatsApp

What is an AI chatbot?

An AI chatbot (or chatbot with AI) is software that chats with people in natural language. Where an old-fashioned chatbot only knows fixed buttons and menus, an AI chatbot understands a question as someone types it, even with typos or in colloquial language, and formulates an answer itself.

Many people know AI chatbots as general assistants you can ask anything, from a recipe to a cover letter. A business AI chatbot works differently: it should only talk about your company, answers from the information you give it and knows when to bring in a colleague.

General AI chatbot or a chatbot for your business?

If you're looking for a free AI chatbot to ask questions yourself, a general assistant in the browser or as an app is enough. If you want your customers to get answers to questions about your services, prices, opening hours or delivery times, you need a chatbot that:

• knows your own website and documents, and doesn't guess;
• is where your customers already are: your website and WhatsApp;
• hands the conversation over neatly to a team member;
• stores conversations and contact details, so your team can continue.

How does Slimbot's AI chatbot work?

You fill the chatbot's knowledge: you have your website indexed and add frequently asked questions and documents to the knowledge library. When a customer asks a question, the chatbot first searches that information and then writes the answer.

On WhatsApp, you determine per conversation how independently the assistant operates: off, only a suggestion for your team member, together, fully automatic or paused. Start cautiously with suggestions and give more freedom when the answers are good. All conversations, from website chat, WhatsApp, e-mail, Instagram and Messenger, are in one shared inbox.

Creating an AI chatbot without programming

You don't need to draw flows or write code, except for the one code snippet for your website. Our 'setting up a chatbot' guide walks you through the steps. If an answer isn't right, you adjust the knowledge and test again in the practice space.

What the chatbot doesn't do

The chatbot answers text messages. It doesn't transcribe voice messages or assess photos. You set up the website chat and the WhatsApp assistant separately. And the chatbot doesn't make up prices: what isn't in your knowledge, it leaves to your team.

What does an AI chatbot cost?

The AI chatbot is included in the Slimbot plans, together with the shared inbox. The current amounts below come directly from our price list. If you use the official WhatsApp Business API, WhatsApp additionally charges for outgoing template messages.