Slimbot
Voice AI
Call Analysis
Learn from every conversation without listening back to everything.
What is Conversation Analysis?
Conversation analysis automatically extracts the essence from your phone calls: what was it about, what was the sentiment and what came up frequently. So you can see at a glance how customers experience you and where opportunities or bottlenecks lie.
How does it work?
- Route your calls through Slimbot or upload recordings.
- Our AI summarises each call and recognises the sentiment.
- View trends, recurring questions and notable signals in your dashboard.
- Set up notifications for, for example, dissatisfied callers or missed opportunities.
Use cases
Benefits
- Insight into every conversation without listening back to everything.
- Dissatisfied customers identified early.
- Discover patterns you'd otherwise miss.
- Evidence-based decisions instead of gut feeling.
Frequently asked questions
Do I have to listen back to calls completely?
No, that's precisely the point. You receive a short summary per conversation with sentiment and key points, and you only dive deeper where necessary.
How reliable is that sentiment recognition?
The analysis gives a clear indication of sentiment and signals. Think of it as a compass that quickly leads you to the right conversations; the final assessment remains yours.
Am I allowed to analyse conversations just like that?
You are responsible for informing callers, for example with a message at the start. All processing takes place in accordance with GDPR on our own Dutch infrastructure.
Also within Voice AI
Use Call Analysis for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.