Slimbot
Voice AI
AI Call Centre
A complete call centre that never puts anyone on hold.
What is AI Call Centre?
The AI Call Centre handles large numbers of incoming and outgoing calls simultaneously with AI. Ideal if you have peaks or receive many routine enquiries, because every caller is helped immediately without an endless queue.
How does it work?
- Set up your AI agents with the knowledge and scripts that suit your services.
- Decide which types of conversations are handled automatically.
- Let the AI conduct multiple conversations simultaneously, inbound and outbound.
- Follow all conversations, outcomes and handovers live in your dashboard.
Use cases
Webshop: handle order and delivery queries during peak times.
Energy or telecoms: automatically answer frequently asked questions and status updates.
Service provider: calling out appointment confirmations and reminders.
Campaign or promotion: handle hundreds of callers at once professionally.
Benefits
- Unlimited simultaneous conversations, no queues.
- Scales with peaks and troughs without extra hiring.
- Consistent quality in every conversation.
- Complex cases are automatically forwarded to a team member.
Frequently asked questions
Isn't this overkill for a small business?
Not necessarily. You deploy it as large or small as you like, from a handful of calls per day to large peaks. You pay per use.
Can it handle both incoming and outgoing calls?
Yes. The AI agents take incoming calls and can also make outbound calls themselves, for example for confirmations or reminders.
Do I keep control of what is said?
Completely. You set the scripts, tone and boundaries and follow all conversations in your dashboard, with the option of human takeover.
Also within Voice AI
Use AI Call Centre for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.