SlimbotPlatform › Automation › Wait Times
AutomationWhat is Wait Times?
With Delays, you insert a pause between steps in a workflow, from a few minutes to several days. That way, you give customers space and send messages at the right moment. Ideal for follow-up that doesn't feel pushy.
How does it work?
- Add a wait step at the place where you want a pause.
- Set the duration: minutes, hours or days.
- The workflow pauses automatically and then continues.
- Combine with conditions to only continue when necessary.
Use cases
Webshop: send a request for a review two days after delivery.
Sales: wait three days after a quote and then send a reminder.
Onboarding: spread welcome tips over the first week.
Hospitality: send a confirmation the day before the reservation.
Benefits
- Messages arrive at the right moment, not all at once.
- Follow-up feels personal instead of pushy.
- No more manual reminders needed in your diary.
- Can be combined with conditions for smart timing.
Frequently asked questions
How long can a wait time last at most?
From a few minutes to several days or weeks. You decide the duration that fits your process.
What if the situation changes during the waiting time?
You can build in a condition after the waiting time, for example: only send the reminder if the customer has not yet responded.
Also within Automation
Use Wait Times for your business?
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