SlimbotPlatform › Automation › If-Else Logic
AutomationWhat is If-Else Logic?
With If-Else Logic, your workflow splits based on conditions: if this, then that, otherwise something else. So Slimbot handles every situation in the right way. Your process automatically adapts to the customer or order.
How does it work?
- Add a choice step at the point where your process needs to split.
- Set the condition, for example amount higher than a threshold or a specific label.
- Determine what happens with 'yes' and what with 'no'.
- Add extra branches if there are more situations.
Use cases
Webshop: orders above an amount receive a personal check.
Support: urgent notifications directly to a team member, rest to the bot.
Sales: forward large leads immediately, put small ones in a nurture flow.
Invoicing: give foreign clients a different VAT process.
Benefits
- Every situation gets the right treatment, automatically.
- One workflow covers multiple scenarios instead of ten separate ones.
- Prevents everything being treated the same way.
- Easy to expand when new cases arise.
Frequently asked questions
Can I set more than two outcomes?
Yes. In addition to a yes/no split you can create multiple branches, so you give different situations their own route.
What data can I base a condition on?
On virtually anything available in your flow: amounts, labels, country, customer type or data you've retrieved earlier in the workflow.
Also within Automation
Deploy If-Else Logic for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.