AI assistant for webshops: order status, returns and size questions in one inbox
It's always the same questions: where is my parcel, how do I return this, does size M fit, is it still in stock. Slimbot brings them together from WhatsApp, e-mail and the chat on your shop into one inbox and prepares draft replies that you approve yourself.
Good afternoon, my order was supposed to arrive yesterday but I still haven't received anything. Order number 48213.
Assistant's draft
Good afternoon, how annoying! I've noted your order number and the team will look up the status. What is your first and last name just to be sure?
CustomiseApprove
Sound familiar?
Customer queries come in everywhere. You answer in one place.
Without Slimbot
WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
Colleagues don't know who has already replied
Questions remain unanswered in the evenings and at weekends
With Slimbot
All channels in one team inbox, on desktop and in the app
Assign, label and add internal notes: everyone sees the status
The AI assistant prepares a draft reply, you approve
In practice
What comes in for webshops — and what Slimbot does
"Where is my order?"
The assistant asks for order number or e-mail address and files the conversation with those details on the customer card; your team looks up the status in your own shop system. You can use a tracking template.
"How can I return my order?"
Draft answer from your returns policy, with the steps and timeframe you've filled in yourself.
"Which size should I take?"
The size chart from your knowledge base is included in the answer. If in doubt, the question goes to you or a colleague.
"Is this still in stock?"
The assistant asks for product and size; your team checks stock, and you reply with the draft.
"My parcel arrived damaged."
Customer sends photos via WhatsApp, which appear in the conversation and on the customer card; you decide on replacement or refund.
WhatsApp (example)Example
CustomerGood afternoon, my order was supposed to arrive yesterday but I still haven't received anything. Order number 48213.
AssistantGood afternoon, how frustrating! I've noted your order number and the team is checking the status. What is your first and last name to be sure?
CustomerSanne de Wit. It's for a birthday on Saturday.
AssistantThank you, Sanne. I'll mark it as urgent because of Saturday. The team will let you know today where your parcel is.
Fictional example; names, times and amounts are for illustration.
Try it yourself
Ask a question as a customer of a webshop
Choose a question and see how the assistant responds. These are pre-written example answers (not live AI). In your own account, the assistant bases itself on your own data, and you decide whether an answer goes automatically or for approval first.
WhatsAppExample
Choose a question on the left to start the conversation.
Fictional example. Names, times and amounts are for illustration.
What it looks like
The real Slimbot inbox
Screenshots from a demo account with example conversations. Not real customers.
Example · desktopExample · app
How it works
Get started in three steps
From sign-up to working channel. You keep your own number.
1
Connect your channels
WhatsApp, the service e-mail address and the chat on your webshop.
The assistant for routine questions, a colleague for order status or complaints.
Features
What you get
Features that Slimbot has today. No promises we don't keep.
One inbox for all channels
WhatsApp, e-mail, website chat and Instagram or Messenger together, so a customer doesn't wait in three places at once.
Draft replies from your policy
Return period, delivery times and size charts are in your knowledge base; the assistant creates a draft that you review or send.
Everything per customer on one card
Previous conversations, order numbers customers mention and photos of damage are kept together on the customer card.
Payment link in the conversation
For an exchange with additional payment or a manual order, you send a payment link directly.
Reviews and campaigns
After a successful delivery, a request for a review, and messages to customers who gave permission for that.
Smart advice in 3 clicks
What suits your webshops?
Answer three short questions and see which plan and features we recommend. It's an indication: you choose yourself, and you can cancel monthly.
Step 1 of 3
Free tools
Calculate it, no sign-up required
Two calculators with your own input and visible formula, and answer templates to use immediately. No e-mail address required.
Missed-messages calculator
How many requests are left unanswered or arrive too late? Enter your own estimate. The values below are example values.
Response-time check
How many hours per week is your business unreachable for messages, and what does that mean for your response time?
Three WhatsApp answers for a webshop, ready to copy
Order status
Goedemiddag <naam>, ik heb uw bestelling <bestelnummer> bekeken. De status is: <status>. Verwachte levering: <datum>. U kunt het pakket volgen via <trackinglink>. Heeft u nog vragen? Laat het gerust weten. Groet, <uw naam>
Handle return or exchange
Goedemiddag <naam>, jammer dat <product> niet is wat u had gehoopt. Retourneren kan binnen <aantal> dagen na ontvangst via <retourlink>. Wilt u ruilen voor een andere maat of variant, of uw bedrag terug? Laat het weten, dan regel ik het. Groet, <uw naam>
Damaged parcel
Goedenavond <naam>, wat vervelend dat uw pakket beschadigd is aangekomen. Kunt u een foto sturen van het product en de verpakking? Dan zoeken we direct een oplossing, zoals een nieuwe verzending. Groet, <uw naam>
Adjust names, times and amounts before you send. Fill in the text in <angle brackets> yourself.
From €14.95 per month
Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.
Can Slimbot look up the status of an order itself?
Slimbot is not a webshop platform and does not look independently in your shop system. The assistant asks for the order number and adds it to the conversation; your team looks up the status and replies, optionally with a template.
Does the AI decide on returns and refunds?
No. The assistant explains your returns policy, but you decide on a refund, exchange or goodwill. For that, the conversation goes to your team.
Does it work alongside my existing webshop?
Yes. You connect WhatsApp, e-mail and the website chat. Your shop system stays as it is; for integrations via API or webhooks, see the integration page.
Can customers send photos of damage?
Yes, via WhatsApp or the chat. The photos are with the conversation and the customer card, so you don't have to search through multiple e-mails.
Can I send an initial response outside office hours?
You can set an automatic welcome or away message, and the assistant can answer routine questions if you allow it. Open questions wait for your team.
Can I work in the inbox with multiple colleagues?
Yes, you assign conversations and everyone sees who is handling what.
What does it cost?
You start with a free account without a credit card and can cancel monthly. Current prices are on the pricing page.
Different industry? Find yours
Type your industry. We'll show the relevant page, or a brief tailored explanation of what Slimbot can do for you.
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