SlimbotDraft replies
The AI puts a suggestion in the compose window, based on your knowledge library. Your team member adjusts and sends.
AI customer service · chat · e-mail · phone
AI customer service in your own team inbox
AI customer service means that software takes over or speeds up part of customer contact: suggesting answers, summarising conversations, handling simple questions itself and answering the phone. In Slimbot, that AI sits in the same team inbox as WhatsApp, e-mail and social. You decide per conversation how much the AI does itself, and everything works without AI too.
- Draft replies
- Approve before sending
- Decide per conversation
- Free account
- No credit card
- Cancel monthly
- How it works ↓
WhatsApp
E-mail
Instagram
Messenger
Website
Phone
Website chatExample
VisitorWhat are your opening hours on Saturday?
AssistantOn Saturday we're open from 9:00 to 16:00. Shall I schedule an appointment for you?
VisitorYes please, Saturday morning.
Team sees alongConversation is in the inbox · you can take over at any time
Take overSame questions all the time? Let the assistant give the first answer.
Without Slimbot
- Repeatedly the same questions about opening hours, prices and appointments
- Visitors drop off if there's no immediate reply
- A standalone chatbot where no one in the team sees the conversations
With Slimbot
- Answers from your own FAQs and knowledge base
- Every conversation is in the team inbox; you take over whenever you want
- The same assistant on website chat and WhatsApp
The real Slimbot inbox
Screenshots from a demo account with example conversations. Not real customers.
How it works
Get started in 5 steps
From sign-up to working channel. You keep your own number.
1
Inbox first
Connect e-mail, WhatsApp, Instagram, Messenger and website chat. Without overview, AI is just another source of noise.
2
Fill knowledge
Frequently asked questions, services, prices you want to mention, and your website pages.
3
Practise
Simulate customer questions in the practice space. Nothing goes to WhatsApp.
4
Turn on suggestions
The AI writes drafts, your team sends them. With approval by an administrator if you wish.
5
Expand where it works
Let the AI answer conversations you're satisfied with itself, and consider an AI receptionist for the phone line.
What you get
Features that Slimbot has today. No promises we don't keep.
Approve before sending
Would you like more control? Then a team member submits the draft and a manager approves it, or the manager sends it directly.
Decide per conversation
AI off, suggestions only, together, fully automatic or paused. Everything the AI sends itself goes through one control gate.
Summary and action points
A long conversation at a glance: summary, sentiment, topics and action points.
One knowledge library
Frequently asked questions, categories and your indexed website pages. The AI bases its answers on these.
AI receptionist
In the Business plan, an AI receptionist answers the phone, answers questions, takes messages and transfers calls.
Outside office hours
An automatic away message on WhatsApp outside your opening hours, and a chatbot that answers questions in advance if you activate it.
Privacy built in
Personal data is masked before text goes to an external language model. Slimbot itself runs on servers in the Netherlands.
What is AI customer service?
AI customer service is customer contact where artificial intelligence does part of the work. It can start small, with a suggested answer that a team member still checks, and grow into a chatbot that answers frequently asked questions itself or an AI receptionist that picks up the line when no one can.
It works best when the AI is in the same system as your team. Then it sees the same customer history, a team member can take over directly and there's no separate bot going its own way alongside the mailbox.
Where does AI really help in customer service?
- Recurring questions: opening hours, delivery time, prices, working methods. These are in your knowledge base and the AI can answer them directly or suggest them.
- Speed: a draft is ready as soon as the team member opens the conversation.
- Handover: a summary with action points makes it easy to hand over a conversation to a colleague.
- Availability: outside office hours an away message, a chatbot or an AI that answers the phone.
What AI is (still) not good at
AI only knows what you teach it and can make mistakes. Complaints, exceptions, custom work and sensitive conversations belong with a human. That's why in Slimbot you're best to start with suggestions: the AI writes, your team checks. Only when you're satisfied with the answers to a particular type of question do you let the AI answer there itself.
How to deploy AI in your customer service
Start with the overview: bring your channels together in the shared inbox, so every conversation has an owner. Then fill the knowledge library with the most frequently recurring questions, and have your website indexed. Test in the practice space, where conversations never go to a customer. Then set the AI to suggestions first, and expand step by step.
Also record what the AI must never do, for example mention prices that aren't in your knowledge or make commitments about delivery times. The clearer the knowledge, the better the suggestions.
In the statistics screen you see the top categories of conversations and how many are automated. This shows you which questions are worth automating further.
Frequently asked questions
What is AI customer service?
Customer contact where AI suggests answers, summarises conversations, answers simple questions itself or answers the phone. At Slimbot that's in the shared inbox, alongside WhatsApp, e-mail and social.
Will AI replace my customer service team members?
No. AI speeds up recurring questions. Your team stays in control of tone, exceptions and complaints, and decides per conversation what the AI may handle itself.
Can the AI send answers itself?
Only if you switch that on. Per conversation you choose between off, suggestions, together, automatic or paused. Everything the AI sends goes through one control gate.
Where does the AI get its answers from?
From your knowledge library: frequently asked questions, categories and the pages of your website that you have indexed.
Does Slimbot work without AI too?
Yes. The shared inbox, labels, assignment and notes work without AI. AI is a tool you activate where it helps.
Is AI customer service safe for privacy?
Personal data is masked before text goes to an external language model, and Slimbot runs on Dutch servers. For conversations with your customers, we conclude a data processing agreement with you.
Can the AI also answer the phone?
Yes, with the AI receptionist in the Business plan. It speaks Dutch, answers questions from your knowledge, notes messages and transfers calls.
What does AI customer service cost?
AI features are included in the Slimbot plans; the AI phone line in the Business plan (on request). The current amounts are on the pricing page.
All customer conversations in one place. Starting today.
Create a free account and connect your own number, e-mail and website chat. Prefer to see it first? Schedule a short demo.
- Free account
- No credit card
- Cancel monthly