AI assistant for IT companies: support and quote requests in one inbox
Customers report outages via WhatsApp, request a new website by e-mail and call about a mailbox. Slimbot puts everything in one team inbox, collects the basic details and lets you decide who picks up what. It does not replace your ticketing or monitoring system.
Good morning, our webshop has been giving an error message at checkout for an hour.
Assistant's draft
Thanks for reporting this. I'll pass it on to the team. Could you send a screenshot of the error message and your domain name?
CustomiseApprove
Sound familiar?
Customer queries come in everywhere. You answer in one place.
Without Slimbot
WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
Colleagues don't know who has already replied
Questions remain unanswered in the evenings and at weekends
With Slimbot
All channels in one team inbox, on desktop and in the app
Assign, label and add internal notes: everyone sees the status
The AI assistant prepares a draft reply, you approve
In practice
What comes in at IT companies and web agencies — and what Slimbot does
"Our site isn't accessible."
The assistant asks for the domain, error message and screenshot and prepares the notification for your colleague. You decide who picks it up.
"I can no longer access my mailbox."
Initial questions (which address, which report) are requested; your administrator handles the resolution.
"Can you build a webshop for us?"
Intake questions about objective, systems and planning; you or the project manager prepares the quote.
"What does maintenance cost per month?"
Answer from your own texts about plans, or the conversation goes to you.
"Have you still got my quote?"
A reminder if a customer hasn't responded yet, approved by you.
WhatsApp (example)Example
CustomerGood morning, our webshop has been giving an error message at checkout for an hour.
AssistantThanks for reporting this. I'll pass it on to the team. Can you send a screenshot of the error message and your domain name?
CustomerHere's the screenshot, it's about voorbeeld-winkel.nl.
AssistantThank you, I've added it. A colleague will look into it and contact you.
Fictional example; names, times and amounts are for illustration.
Try it yourself
Ask a question as a customer of an IT company or web agency
Choose a question and see how the assistant responds. These are pre-written example answers (not live AI). In your own account, the assistant bases itself on your own data, and you decide whether an answer goes automatically or for approval first.
WhatsAppExample
Choose a question on the left to start the conversation.
Fictional example. Names, times and amounts are for illustration.
What it looks like
The real Slimbot inbox
Screenshots from a demo account with example conversations. Not real customers.
Example · desktopExample · app
How it works
Get started in three steps
From sign-up to working channel. You keep your own number.
1
Connect your channels
Business WhatsApp number, support mailbox and the chat on your website.
2
Record your working method
Which details you need for a report and who handles what.
3
Work together in the inbox
Drafts from the assistant, assign and follow up in one overview.
Features
What you get
Features that Slimbot has today. No promises we don't keep.
One inbox for all notifications
WhatsApp, email and website chat come together, so a message doesn't get stuck in one colleague's private app.
Request basic details
The assistant requests domain name, error message and screenshot, so your colleague doesn't have to ask back three times first.
Assign to a colleague
You assign a conversation to whoever picks it up. Everyone sees the conversation history.
Follow up quote requests
A friendly reminder after a quote, sent from your own number once you've approved it.
Customer card per client
Conversations, appointments and contacts per customer together, even when multiple people have been in touch.
Smart advice in 3 clicks
What suits your IT companies and web agencies?
Answer three short questions and see which plan and features we recommend. It's an indication: you choose yourself, and you can cancel monthly.
Step 1 of 3
Free tools
Calculate it, no sign-up required
Two calculators with your own input and visible formula, and answer templates to use immediately. No e-mail address required.
Missed-messages calculator
How many requests are left unanswered or arrive too late? Enter your own estimate. The values below are example values.
Response-time check
How many hours per week is your business unreachable for messages, and what does that mean for your response time?
Three WhatsApp replies for IT companies and web agencies, to copy
Report received
Goedemiddag <naam>, bedankt voor uw melding over <onderwerp>. Wij hebben hem ontvangen en <collega> kijkt ernaar. Kunt u nog <domein / foutmelding / screenshot> sturen? Zodra er meer duidelijk is hoort u van ons. Groet, <uw naam>
Intake for a new project
Goedemorgen <naam>, leuk dat u interesse heeft in <website / webshop / maatwerk>. Voor een passende offerte hoor ik graag: wat is het doel, welke systemen gebruikt u nu en wanneer wilt u starten? Dan plan ik een kennismaking in. Groet, <uw naam>
Follow-up after a quote
Goedemiddag <naam>, onlangs stuurde ik u een offerte voor <project>. Heeft u nog vragen, of wilt u iets aangepast zien? Laat het gerust weten. Groet, <uw naam>
Adjust names, times and amounts before you send. Fill in the text in <angle brackets> yourself.
From €14.95 per month
Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.
No. Slimbot is a team inbox with customer cards and an assistant. If you have a ticketing system with SLA monitoring or monitoring, that remains your system; Slimbot answers and collects the messages around it.
Does the assistant promise a resolution time?
No. The assistant does not mention resolution times or SLA agreements, unless you have recorded a text yourself. Technical judgements and commitments remain with your team.
Can the AI resolve or diagnose faults?
No. It asks for details and prepares the report. Your colleague does the analysis and solution.
Can multiple colleagues work in the same inbox?
Yes. Your team works in the same inbox and you can assign conversations.
Can a customer send screenshots and files?
Yes, via WhatsApp or the website chat. They appear in the conversation and the customer card.
What does it cost?
You start with a free account without a credit card and can cancel monthly. The current monthly amounts are on the pricing page.
Different industry? Find yours
Type your industry. We'll show the relevant page, or a brief tailored explanation of what Slimbot can do for you.
Slimbot
