AI assistant for debt collection agencies: calm and clear contact with debtors and clients
People who receive a debt collection letter often have questions or feel uncertain. Slimbot ensures every message quickly reaches the right team member, records appointments and makes paying simple, in a tone you determine yourself. Decisions about claims remain with your people.
Good afternoon, I received a letter about an outstanding invoice. I'd like to resolve this but have limited room at the moment.
Assistant's draft
Good afternoon, good that you're getting in touch. Could you provide the file number from the letter? A team member will look with you at what's possible.
CustomiseApprove
Sound familiar?
Customer queries come in everywhere. You answer in one place.
Without Slimbot
WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
Colleagues don't know who has already replied
Questions remain unanswered in the evenings and at weekends
With Slimbot
All channels in one team inbox, on desktop and in the app
Assign, label and add internal notes: everyone sees the status
The AI assistant prepares a draft reply, you approve
In practice
What debt collection agencies receive — and what Slimbot does
"I don't understand this letter."
The assistant notes the case number and the question, thanks the person for getting in touch and has a team member call back. It does not explain the amount or the rules itself.
"Can I arrange a payment plan?"
The request goes to a team member with the number and preferred time. Only they can confirm an arrangement.
"Here is my proof of payment."
Attachment to the file, team member checks.
"Is this message really from you?"
A question that deserves respect: the assistant refers to your normal contact details on the website and has a team member confirm.
"A client is asking for an overview."
Task for the account manager, with the conversation included on the customer card.
WhatsApp (example)Example
CustomerGood afternoon, I received a letter about an outstanding invoice. I'd like to resolve this but have limited capacity at the moment.
AssistantGood afternoon, thank you for getting in touch. Could you provide the case number from the letter? A team member will look with you at what's possible.
CustomerFile 88421. I'd prefer to talk after work hours.
AssistantThank you, noted. A team member will call you this week after 5 p.m. If another day is better, please let us know.
Fictional example; names, times and amounts are for illustration.
Try it yourself
Ask a question as a customer of a debt collection agency
Choose a question and see how the assistant responds. These are pre-written example answers (not live AI). In your own account, the assistant bases itself on your own data, and you decide whether an answer goes automatically or for approval first.
WhatsAppExample
Choose a question on the left to start the conversation.
Fictional example. Names, times and amounts are for illustration.
What it looks like
The real Slimbot inbox
Screenshots from a demo account with example conversations. Not real customers.
Example · desktopExample · app
How it works
Get started in three steps
From sign-up to working channel. You keep your own number.
1
Connect e-mail and WhatsApp
Your office channels and the chat on your website.
2
Set your guidelines
Tone, what the assistant may say and when it always forwards to a team member.
3
Distribute the cases
Per team member, team or type of client.
Features
What you get
Features that Slimbot has today. No promises we don't keep.
One place per debtor
E-mail, WhatsApp and chat from the same person are together, with your own notes. A team member doesn't have to search for what was discussed earlier.
Appointments recorded
What was discussed, which amount and which date, noted in the file by the team member or as a draft from the assistant that you check.
Payment link in the conversation
Send a payment link in the same chat, making it easy to pay for those who want to pay.
Reminders in your tone
A friendly reminder of an appointment made, from your own number and only after your approval. No automatic threatening tone.
Clients well served
Questions from clients come in separately and go to your account manager.
Smart advice in 3 clicks
What suits your debt collection agencies?
Answer three short questions and see which plan and features we recommend. It's an indication: you choose yourself, and you can cancel monthly.
Step 1 of 3
Free tools
Calculate it, no sign-up required
Two calculators with your own input and visible formula, and answer templates to use immediately. No e-mail address required.
Missed-messages calculator
How many requests are left unanswered or arrive too late? Enter your own estimate. The values below are example values.
Response-time check
How many hours per week is your business unreachable for messages, and what does that mean for your response time?
Three WhatsApp replies for a debt collection agency, ready to copy
Acknowledgement of receipt of an enquiry
Goedemiddag <naam>, bedankt voor uw bericht. Wij hebben uw vraag over dossier <dossiernummer> ontvangen en geven die door aan <medewerker>. U krijgt van ons een reactie. Heeft u een betaalbewijs? Dan kunt u dat in dit gesprek sturen. Met vriendelijke groet, <uw naam>, <kantoornaam>
Confirm payment arrangement
Goedemorgen <naam>, hierbij bevestig ik de afspraak die wij samen hebben gemaakt: <omschrijving van de afspraak>, <bedrag> op <datum>. Bij vragen of als het niet lukt kunt u gewoon laten weten, dan zoeken we samen verder. Met vriendelijke groet, <uw naam>
Friendly reminder payment arrangement
Goedemiddag <naam>, een korte herinnering aan onze afspraak: <bedrag> op <datum>. U kunt betalen via <betaallink>. Lukt het niet, laat het ons dan even weten, zodat we kunnen meedenken. Met vriendelijke groet, <uw naam>
Adjust names, times and amounts before you send. Fill in the text in <angle brackets> yourself.
From €14.95 per month
Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.
Does the assistant make statements about amounts or legal steps?
No. The assistant does not give legal advice, does not mention amounts and does not announce follow-up steps. It notes the question, provides practical information and hands over to a team member.
Can I set the tone to always be calm and respectful?
Yes. You record how your office writes. You choose whether the assistant only prepares drafts that you approve, or answers simple practical questions itself.
Are messages sent automatically?
Only as you set it up. Appointment reminders are sent after your approval and from your own number, to people you're already in conversation with.
What about sensitive data?
Slimbot runs on Dutch servers and we work in accordance with GDPR. You decide who in the team sees which conversations.
Can Slimbot also answer incoming phone calls?
Yes, with AI phone answering. The assistant notes name, case number and call-back request and passes it on. It does not arrange claims or payment plans.
What does it cost?
You start with a free account without a credit card and cancel monthly. The current prices are on the pricing page.
Different industry? Find yours
Type your industry. We'll show the relevant page, or a brief tailored explanation of what Slimbot can do for you.
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