AI assistant for hotels and B&Bs: guest questions and booking enquiries answered in one place
Guests ask all sorts of questions before they arrive: is there still room, what time can I check in, can I bring my dog. Slimbot collects those questions from WhatsApp, e-mail and the chat on your website in one inbox and prepares answers based on your own information. You or your team members confirm and stay in control.
Hello, we're coming on Saturday, the two of us. Can we check in at twelve o'clock?
Assistant's draft
Hello! Check-in is standard from <tijd>. I'll just check whether the room is ready earlier; would you like to provide your expected arrival time?
CustomiseApprove
Sound familiar?
Customer queries come in everywhere. You answer in one place.
Without Slimbot
WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
Colleagues don't know who has already replied
Questions remain unanswered in the evenings and at weekends
With Slimbot
All channels in one team inbox, on desktop and in the app
Assign, label and add internal notes: everyone sees the status
The AI assistant prepares a draft reply, you approve
In practice
What comes in at hotels and B&Bs, and what Slimbot does
"Is there still a room available for two people in July?"
The assistant asks about dates, number of nights and preferences; you check availability and confirm.
"What time can we check in, and is it possible to arrive later?"
Answer from your own check-in rules; if it's a late arrival, the message goes to the person who handles the keys.
"Is breakfast included and can you accommodate an allergy?"
Breakfast info from your text; the AI makes no commitments about allergies, that goes to you.
"Can we extend our room by one night?"
Question and desired dates come to you; the assistant prepares a draft after you've checked availability.
"We left a charger in the room."
You assign the conversation to the colleague who handled the room; the guest receives an answer and the agreement to send it on is in the conversation.
WhatsApp (example)Example
CustomerHello, we're coming on Saturday with two people. Can we check in at twelve o'clock?
AssistantHello! Check-in is normally from <time>. I'll just check whether the room is ready earlier; could you let me know your expected arrival time?
CustomerWe'll be in your area around twelve o'clock.
AssistantThank you. I'll let you know as soon as possible whether that's possible, otherwise you can leave the luggage with us in advance.
Fictional example; names, times and amounts are for illustration.
Try it yourself
Ask a question as a customer of a hotel and bed & breakfast
Choose a question and see how the assistant responds. These are pre-written example answers (not live AI). In your own account, the assistant bases itself on your own data, and you decide whether an answer goes automatically or for approval first.
WhatsAppExample
Choose a question on the left to start the conversation.
Fictional example. Names, times and amounts are for illustration.
What it looks like
The real Slimbot inbox
Screenshots from a demo account with example conversations. Not real customers.
Example · desktopExample · app
How it works
Get started in three steps
From sign-up to working channel. You keep your own number.
1
Enter your property information
Rooms, times, house rules, breakfast and parking, in your own words.
2
Connect channels
Your business WhatsApp, e-mail address and chat on your website.
3
Decide who answers
Drafts that you send yourself, or the assistant sends itself for practical questions.
Features
What you get
Features that Slimbot has today. No promises we don't keep.
All guest questions in one place
A question via WhatsApp, an email from a booking platform guest and a chat from your site: all in the same inbox for the whole team.
Booking enquiries fully asked
Arrival, departure, number of guests and preferences are recorded. You check availability yourself in your own booking system and confirm.
Information for arrival from your number
A message the day before with address, check-in instructions and parking info, from the number you were already in contact with.
House rules and frequently asked questions
Breakfast time, Wi-Fi, pets, check-out: the assistant answers from what you've entered yourself and otherwise passes the conversation to you.
Review request after the stay
A friendly message after check-out with a link to your review page.
Smart advice in 3 clicks
What suits your hotels and bed & breakfast?
Answer three short questions and see which plan and features we recommend. It's an indication: you choose yourself, and you can cancel monthly.
Step 1 of 3
Free tools
Calculate it, no sign-up required
Two calculators with your own input and visible formula, and answer templates to use immediately. No e-mail address required.
Missed-messages calculator
How many requests are left unanswered or arrive too late? Enter your own estimate. The values below are example values.
Response-time check
How many hours per week is your business unreachable for messages, and what does that mean for your response time?
Three WhatsApp replies for hotels and bed & breakfasts, to copy
Confirmation of a booking
Goedemiddag <naam>, bedankt voor uw boeking! U verblijft van <aankomstdatum> tot <vertrekdatum> in <kamer>. Inchecken kan vanaf <tijd>, uitchecken uiterlijk <tijd>. Heeft u vragen vooraf, dan kunt u deze gewoon hier stellen. Tot dan, <uw naam>
Information the day before arrival
Goedemorgen <naam>, morgen verwelkomen we u graag bij <naam accommodatie>! Het adres is <adres>, parkeren kan <parkeerinfo>. Verwacht u later dan <tijd>? Laat het even weten, dan regelen we uw sleutel. Groet, <uw naam>
Thank you after the stay
Goedemiddag <naam>, bedankt voor uw verblijf bij ons. We hopen dat u het naar uw zin had. Zou u een korte review willen achterlaten? Dat helpt andere gasten enorm: <link>. Hopelijk tot een volgende keer, <uw naam>
Adjust names, times and amounts before you send. Fill in the text in <angle brackets> yourself.
From €14.95 per month
Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.
Can Slimbot show availability or prices from my booking system?
No, Slimbot is not a booking system. The assistant records the enquiry and you respond with current availability and price from your own system. Prices you enter yourself can be quoted.
Does it also work with messages from booking platforms?
Messages you receive by e-mail arrive in your inbox. Whether you can reply via such a platform is determined by that platform itself.
Can the assistant also answer at night?
Yes, if you set it up that way. For practical questions such as check-in instructions or Wi-Fi, the assistant can answer itself; an emergency or complaint goes to whoever is on duty.
Does the assistant also speak English or German?
The assistant answers in the language the guest writes in, based on your own information. Check the first answers yourself before letting it respond.
What if multiple team members use the inbox?
That's possible. You assign conversations, see who picks up what and leave internal notes, for example for housekeeping or reception.
What does it cost?
You start with a free account, without a credit card. The current monthly amounts are on the pricing page; you can cancel monthly.
Different industry? Find yours
Type your industry. We'll show the relevant page, or a brief tailored explanation of what Slimbot can do for you.
Slimbot
