AI assistant for pharmacies: questions, repeat prescriptions and collection times to the right team
Many messages at a pharmacy are straightforward: opening hours, is my order ready, how do I order a repeat prescription. Slimbot answers the general questions and forwards everything medical or personal to your team. The assistant never gives advice about medicines or dosages.
Good morning, I'd like to order my repeat medication. Can I do that via WhatsApp?
Assistant's draft
Good morning! Yes, you can. Could you give me your name and date of birth? You don't need to send medication names here; the team will sort out the rest.
CustomiseApprove
Sound familiar?
Customer queries come in everywhere. You answer in one place.
Without Slimbot
WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
Colleagues don't know who has already replied
Questions remain unanswered in the evenings and at weekends
With Slimbot
All channels in one team inbox, on desktop and in the app
Assign, label and add internal notes: everyone sees the status
The AI assistant prepares a draft reply, you approve
In practice
What comes into a pharmacy — and what Slimbot does
"Is the pharmacy open tomorrow?"
Immediate answer from your opening hours and bank holiday schedule.
"I want to order my repeat medication."
Note the request and forward it to the team; your team processes it in your own system.
"Is my order ready yet?"
The assistant puts the conversation with the right team member; they reply after checking.
"Can I combine this with paracetamol?"
No answer from the AI. Forward immediately to a pharmacist or assistant.
"Do you deliver as well?"
Answer from your own delivery rules, or a draft for a team member.
WhatsApp (example)Example
CustomerGood morning, I would like to order my repeat medication. Can I do that via WhatsApp?
AssistantGood morning! That's possible. Could you provide your name and date of birth? You don't need to send medication names here; the team will sort the rest.
CustomerJan de Vries, 3 March 1958.
AssistantThank you. Your request is with the team. They'll let you know when it's ready and whether you can collect it.
Fictional example; names, times and amounts are for illustration.
Try it yourself
Ask a question as a customer of a pharmacy
Choose a question and see how the assistant responds. These are pre-written example answers (not live AI). In your own account, the assistant bases itself on your own data, and you decide whether an answer goes automatically or for approval first.
WhatsAppExample
Choose a question on the left to start the conversation.
Fictional example. Names, times and amounts are for illustration.
What it looks like
The real Slimbot inbox
Screenshots from a demo account with example conversations. Not real customers.
Example · desktopExample · app
How it works
Get started in three steps
From sign-up to working channel. You keep your own number.
1
Connect the channels
Pharmacy number, e-mail and website chat.
2
Set the boundaries
Which questions the assistant may answer and what always goes to a team member.
3
Divide the inbox
Who handles repeat prescriptions and who handles questions for the pharmacist.
Features
What you get
Features that Slimbot has today. No promises we don't keep.
General questions automatically
Opening hours, duty pharmacy, delivery, how to order: answer from your own knowledge base, or a draft for you to check.
Repeat prescriptions to the team
The assistant notes name and date of birth and puts the request in the inbox for your team. It does not process anything in your pharmacy system itself.
Collection messages
A message that it's ready, sent by a team member from the pharmacy's number.
Medical questions always to a person
If someone asks about side effects, combinations or dosage, the AI gives no answer but immediately puts it with a team member.
One inbox for the team
WhatsApp, e-mail and website chat together, with who picks up what.
Smart advice in 3 clicks
What suits your pharmacies?
Answer three short questions and see which plan and features we recommend. It's an indication: you choose yourself, and you can cancel monthly.
Step 1 of 3
Free tools
Calculate it, no sign-up required
Two calculators with your own input and visible formula, and answer templates to use immediately. No e-mail address required.
Missed-messages calculator
How many requests are left unanswered or arrive too late? Enter your own estimate. The values below are example values.
Response-time check
How many hours per week is your business unreachable for messages, and what does that mean for your response time?
Three WhatsApp replies for pharmacies, ready to copy
Repeat prescription received
Goedemiddag <naam>, wij hebben uw verzoek voor een herhaalrecept ontvangen. Het team verwerkt het en u hoort van ons wanneer het klaarligt. Medicijnnamen of klachten hoeft u hier niet te sturen. Groet, <apotheeknaam>
Medication ready for collection
Goedemorgen <naam>, uw bestelling ligt klaar bij <apotheeknaam>. Haalt u het zelf op, neem dan uw legitimatie mee. Wij zijn open van <tijd> tot <tijd>. Kunt u niet komen? Laat het ons weten, dan overleggen wij over bezorging. Groet, <apotheeknaam>
Forward question to the pharmacist
Goedemiddag <naam>, uw vraag is doorgezet naar <apotheker of assistent>. U ontvangt van hen persoonlijk antwoord. Heeft u het snel nodig? Bel ons dan op het nummer op onze website. Groet, <apotheeknaam>
Adjust names, times and amounts before you send. Fill in the text in <angle brackets> yourself.
From €14.95 per month
Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.
Does the AI give advice about medicines or dosages?
Never. Questions about use, side effects, combinations or dosage are immediately forwarded by the assistant to a pharmacist or assistant. He also does not make diagnoses or recommendations.
Can Slimbot process a repeat prescription itself?
No. The assistant collects the request and puts it in the inbox for your team. Processing is done in your own pharmacy system by a team member.
Patient data is sensitive. How do I handle that?
Keep chats as limited as possible: name and date of birth are enough, preferably no medication names or complaints. Decide in your team who sees the inbox and what you record on the client card.
Can the assistant send messages about collection?
A team member can send a message from the pharmacy's number. You can use a template for that.
Does it work outside opening hours?
The assistant can answer general questions even then and refers to the duty pharmacy. Everything personal remains waiting for your team.
What does it cost?
Current monthly amounts are on the pricing page. There's a free account without a credit card and you can cancel monthly.
Different industry? Find yours
Type your industry. We'll show the relevant page, or a brief tailored explanation of what Slimbot can do for you.
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