Slimbot
Customer portal
Tickets
Questions and issues neatly tracked in one place.
What is Tickets?
With Tickets, your customers create a support request from the portal themselves, which you handle in an organised way. Nothing gets lost between separate e-mails and messages, and your customer sees exactly what the status of their question is. That gives peace of mind on both sides.
How does it work?
- The customer creates a ticket in the portal and describes their question or problem.
- Our AI categorises the ticket and suggests a draft reply.
- You pick up the ticket, respond and set the status to in progress or resolved.
- The customer follows progress and automatically receives a message when there's an update.
Use cases
Benefits
- No more questions getting lost in your mailbox or chat.
- AI helps you answer faster with ready-made drafts.
- Customers always see the status of their request.
- Overview of all outstanding questions in one place.
Frequently asked questions
Does my customer receive a notification when I respond?
Yes, with every update the customer automatically receives notification. So he doesn't have to keep logging in himself to check.
Can I see which tickets are still open?
Yes, you have an overview of all tickets with their status. So you know exactly what still needs attention and nothing disappears.
Does the AI really help or do I have to type everything myself?
The AI categorises each ticket and suggests a draft reply based on your previous responses. You check and send, so you stay in control but save time.
Also within Customer Portal
Use tickets for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.