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Customer portal
Portal Chat
Direct contact via live chat, right in the portal.
What is Chat CP?
Chat KP gives your customers a live chat within their own portal environment, so they can quickly ask a question without calling or emailing. Short questions are answered straight away, and outside office hours our AI handles the conversation. This makes your availability much better.
How does it work?
- You switch on live chat in the customer portal and set your opening hours.
- The customer asks his question directly from his logged-in environment.
- If you're online, you chat along yourself; if you're away, our AI takes over.
- Conversations are saved, so the context is preserved for follow-up questions.
Use cases
Webshop: business customer quickly asks the status of their order.
Consultancy: client asks a brief substantive question in between.
Installation company: customer asks for an interim update on the schedule.
Software company: user gets immediate help with a setting.
Benefits
- Faster answers and therefore happier customers.
- AI handles questions when you're not available.
- All conversations saved for context and follow-up.
- Contact stays neatly within the secure portal environment.
Frequently asked questions
Do I always have to be online myself for the chat?
No, outside your opening hours our AI takes over the conversation and answers frequently asked questions. The AI queues more complex questions for you to pick up later.
How does the chat differ from a support ticket?
The chat is intended for short, direct questions; a ticket for matters that need follow-up or investigation. They complement each other nicely within the same portal.
Also within Customer Portal
Deploy Chat CP for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.