Slimbot
Customer portal
AI Assistant
A personal AI that always helps your customer further.
What is AI Assistant?
The AI Assistant is a smart aid that thinks along with your customer in the portal and answers their questions directly. Trained on your information, the assistant gives answers that match your business, 24 hours a day. This way, you help customers incredibly quickly, even when you are not there.
How does it work?
- You feed the assistant with your own documents, FAQs and company information.
- The customer asks questions in plain language within their logged-in environment.
- The AI gives a clear answer and refers to the right document where necessary.
- If the assistant doesn't know something, it forwards politely to you.
Use cases
Benefits
- Customers get instant answers 24/7, even outside office hours.
- Answers match your own information, not generic nonsense.
- Fewer repeat questions that consume your time.
- When in doubt, the AI neatly forwards to a human.
Frequently asked questions
Does the assistant make up answers?
The assistant works on the basis of your own documents and information, so answers stay within what you have provided. If he's not sure about something, he states that honestly and refers through to you.
How much work is it to train the assistant?
You simply upload your existing documents and FAQs, our platform does the rest. You can always add or update information later.
Can the AI use personal customer data in the answer?
The assistant works within the protected environment of the logged-in customer and respects those boundaries. This way data remains private and every customer only gets answers that belong to them.
Also within Customer Portal
Deploy AI Assistant for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.