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Helpdesk · Netherlands · SaaS

Helpdesk in the Netherlands: tickets in the inbox

A Dutch helpdesk is not an extra .nl domain on foreign software. Slimbot is a helpdesk in the same inbox as your channels: assignment, status, customer card. Data in the Netherlands.

  • Dutch SaaS
  • Ticket = the conversation
  • More than mail
Start for free Helpdesk software
WhatsApp E-mail Instagram Messenger Website Phone
Sound familiar?

Customer queries come in everywhere. You answer in one place.

Without Slimbot

  • WhatsApp on one phone, e-mail in another inbox, DMs in yet another app
  • Colleagues don't know who has already replied
  • Questions remain unanswered in the evenings and at weekends

With Slimbot

  • All channels in one team inbox, on desktop and in the app
  • Assign, label and add internal notes: everyone sees the status
  • The AI assistant prepares a draft reply, you approve
What it looks like

The real Slimbot inbox

Screenshots from a demo account with example conversations. Not real customers.

Slimbot inbox: the assistant prepares a draft reply, you approve (example conversation)
Example · desktop
The same inbox in the app on your phone, with draft from the assistant (example conversation)
Example · app
How it works

Get started in three steps

From sign-up to working channel. You keep your own number.

1

Connect the busiest channel

Usually e-mail or WhatsApp. Tickets are created automatically from incoming conversations.

2

Roles and assignment

Who handles what. The customer doesn't notice the handover.

3

Adjust during NL hours

Opening hours, bank holidays, forwarding. No 24/7 promise you can't keep.

Features

What you get

Features that Slimbot has today. No promises we don't keep.

Dutch SaaS

Servers in NL. GDPR. No mandatory US cloud to open a ticket.

Ticket = the conversation

No duplicate administration. Status and owner sit on the thread the customer already started.

More than mail

WhatsApp, Instagram, chat and phone in the same helpdesk. SME customers don't only e-mail.

For small teams

Not an IT service desk suite. But with assignment, opening hours and history.

Measure response time

Open conversations, repeat questions. Only then extra automation.

AI later

Drafts if you want. The helpdesk works first as team software.

From €14.95 per month

Excl. VAT, from the live price list. Start with a free account; a subscription only begins when you accept it.

View all prices
FAQ

Frequently asked questions

Is this IT helpdesk (Jira-like)?
No. This is customer service helpdesk: conversations from customers, not internal IT tickets from team members. If you are looking for a service desk for IT, a different type of tool is suitable.
Why "Helpdesk Nederland"?
Because much helpdesk software is American with an EU tick box. Here: product, support and data in NL. Explanation about the software itself: /helpdesk-software.
Is WhatsApp included?
Yes, as a channel. Plus e-mail, social, chat and phone. The helpdesk is omnichannel, not e-mail-only.
What does it cost?
Monthly plans on /pricing. Helpdesk is in the product, no separate module name.

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All customer conversations in one place. Starting today.

Create a free account and connect your own number, e-mail and website chat. Prefer to see it first? Schedule a short demo.

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