Slimbot
WhatsApp
Finding customer conversations in the shared inbox
Every conversation with a customer in one place, even when a colleague takes over.
What is Chat History?
As soon as you connect your business WhatsApp number to Slimbot, all new conversations are saved in the shared inbox. For each customer you see previous questions, appointments and shared files together. If a colleague takes over the conversation, they have the same context.
Slimbot does not retrieve old conversations from before the connection. You can save them in advance with a back-up or export in WhatsApp itself. How that works is explained on the page about WhatsApp chat history.
How does it work?
- Connect your business WhatsApp number to Slimbot.
- From that moment on, every conversation is saved in the inbox.
- Search and filter by customer or conversation.
- Open a customer and see previous messages and files.
Use cases
Benefits
- Always context with every customer.
- Conversations are not on one private phone.
- Colleagues can take over seamlessly.
Frequently asked questions
Does Slimbot import my old WhatsApp conversations?
No, don't count on that. Slimbot stores conversations from the moment you connect your number. You save old conversations beforehand with a back-up or export in WhatsApp.
Is the history preserved if I switch phone or team member?
Yes. The conversations are in Slimbot, not on one device, so they stay with the business.
Can I search in old conversations?
Yes, you search and filter in the inbox to quickly find a previous conversation.
Also within WhatsApp
Use chat history for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.