Slimbot
WhatsApp
Voice notes in the shared inbox
Customers speak their question, your team listens and replies from one inbox.
What is Voice Notes?
Many customers prefer to speak their question rather than type it. Those voice notes arrive in Slimbot with the conversation in the shared inbox, just like text, photos and documents. Everyone on your team who may view the conversation can listen to them.
If you want to reply personally, you record a voice message yourself from the computer and send it back in the same conversation. What a voice note is exactly and how to use it conveniently is explained on the information page.
How does it work?
- Connect your business WhatsApp number to Slimbot.
- A customer sends a voice message: it appears in their conversation in the inbox.
- A colleague listens to it and picks up the question.
- Reply with text or record a voice note yourself and send it back.
Use cases
Benefits
- Voice messages stay with the conversation, not on one private phone.
- Everyone in the team can listen to them.
- Reply by voice from your computer.
Frequently asked questions
Does the chatbot also answer voice messages?
No. Slimbot's chatbot answers text messages. Your team handles voice messages in the inbox.
Can I send a voice note back myself?
Yes, from the inbox you record a voice message and send it in the same WhatsApp conversation.
What exactly is a voice note?
A short recorded message that you send via a chat app such as WhatsApp instead of a typed message. The full explanation is on the What is a voice note? page.
Also within WhatsApp
Use Voice Notes for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.