SlimbotPlatform › E-commerce › Tracking
E-commerce
Tracking
Customers always know where their parcel is, without calling you.
What is Tracking?
Give your customers automatic order tracking on our platform, so they can follow the status of their order themselves. That gives customers peace of mind and saves you a lot of 'where's my parcel?' questions.
How does it work?
- As soon as an order is dispatched, our platform links the track & trace.
- The customer automatically receives a link to follow the status.
- With each update, the customer receives a message if desired.
- You see at a glance which orders are in transit or delivered.
Use cases
Webshop that receives many status enquiries by e-mail
Gift shop where customers like to track delivery
Wholesaler that proactively informs business customers
Business owner who wants to automate customer contact around shipping
Benefits
- Fewer 'where is my order?' questions
- Customer keeps control of the delivery themselves
- Automatic updates in your house style
- Overview of all current shipments
Frequently asked questions
Do I have to send track & trace codes myself?
No. As soon as an order is dispatched, our platform links the tracking automatically and the customer receives the link themselves.
Can the customer view the status themselves?
Yes. The customer tracks the order via their own link and receives automatic messages with each update if desired.
Also within E-commerce
Use tracking for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.