Slimbot
AI Agents
Support Agent
Direct answers for your customers, every hour of the day.
What is Support Agent?
The Support Agent answers customer questions automatically based on your own information, such as manuals, FAQs and policies. Your customers receive an immediate answer and your team is relieved of the same recurring questions.
How does it work?
- You feed the agent with your own information, such as FAQs, documents or your website.
- You choose which channels it responds through, for example chat, WhatsApp or email.
- The agent answers questions directly and forwards to a team member when needed.
- You see which questions come up frequently and improve your service accordingly.
Use cases
Benefits
- Customers never wait for an answer again, even at the weekend.
- Your team has time left for complex questions that really need attention.
- Every customer receives a consistent and correct answer.
- You learn from the questions what matters to your customers.
Frequently asked questions
Does the agent make up answers when it doesn't know something?
No. The agent bases itself on your own information. If it is not certain about something, it indicates this or forwards to a team member.
Can a customer always still speak to a human?
Yes. You decide when a conversation is forwarded to your team, for example with complaints or complex situations.
How much work is it to keep the agent up to date?
Very little. You update your sources and the agent automatically uses the latest information. No separate answers that you have to adjust manually.
Also within AI Agents
Deploy Support Agent for your business?
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