SlimbotPlatform › Agent Builder › Memory Settings
Agent Builder
Memory Settings
Determine what your agent remembers and what it doesn't.
What is Memory Settings?
With Memory Settings you determine per agent how much context it remembers during and between conversations. This way your agent has more natural conversations and a customer doesn't have to repeat themselves.
How does it work?
- Open your agent's memory settings.
- Choose whether the agent remembers context within a conversation.
- Decide whether previous conversations with the same customer count.
- Save and test how the agent behaves.
Use cases
Support: customer doesn't have to explain their problem twice.
Webshop: the agent remembers the order mentioned earlier.
Services: help returning customers faster.
Privacy-conscious: deliberately limit memory where required.
Benefits
- More natural, smoother conversations.
- Customers have to repeat themselves less.
- Control how much the agent remembers yourself.
- Conscious choice possible for privacy-sensitive situations.
Frequently asked questions
Does the agent remember sensitive customer data?
You decide what the agent remembers. For privacy-sensitive situations you deliberately limit the memory.
Will the agent remember everything forever?
No. You set whether and how long context is retained, from only within one conversation to across multiple conversations.
Also within Agent Builder
Use Memory Settings for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.