Platform › Agent Builder › Agent Debugging
Agent Debugging
See exactly where a conversation went wrong and fix it.
What is Agent Debugging?
With Agent Debugging you can review how your agent arrived at an answer and pinpoint where something went wrong. This way you improve with precision rather than guesswork, and your agent keeps getting better.
How does it work?
- Open a conversation or run you want to investigate.
- See step by step how the agent reasoned and which tools it used.
- See where the answer deviated from what you wanted.
- Adjust the prompt, tool or setting and test again.
Use cases
Support: work out why a customer question was answered incorrectly.
Webshop: checking why an order was not retrieved.
Sales: see why the agent didn't direct to an appointment.
Integrations: checking why a tool was not called correctly.
Benefits
- Targeted improvement instead of guesswork.
- Quickly find the cause of an error.
- Full insight into how your agent thinks and acts.
- Your agent gets better with every adjustment.
Frequently asked questions
Do I need to be technical to debug?
No. You see in understandable steps what the agent did, so you can see for yourself where it went wrong.
Can I review old conversations to find errors?
Yes, you open previous runs and see exactly how the agent arrived at its answer.
Also within Agent Builder
Use Agent Debugging for your business?
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