SlimbotPlatform › Knowledge base › FAQ
Knowledge baseWhat is FAQ?
Add your existing FAQ files to Slimbot's knowledge base. Your frequently asked questions become the foundation for accurate, consistent answers to customers and team members, without anyone having to scroll through the list.
How does it work?
- Upload your FAQ file or document to the knowledge base.
- Slimbot reads out the questions and answers.
- Customers or team members ask their question in their own words.
- The AI provides the appropriate answer from your FAQ.
Use cases
Webshop having customer questions answered automatically.
Service desk that quickly gives team members the right guidance.
Service provider unlocking frequently asked questions on the website.
Association that lets members find answers themselves.
Benefits
- Customers get an answer even if they phrase it differently.
- Consistent answers without manual work.
- Fewer repeat questions for your customer service.
- Your existing FAQ becomes immediately much more useful.
Frequently asked questions
Does it also recognise questions that are phrased differently?
Yes, our AI understands the intention behind a question and links it to the right answer from your FAQ.
Can I expand my FAQ later?
Absolutely, add new questions and Slimbot includes them immediately in the answers.
Also within Knowledge base
Use FAQ for your business?
Slimbot sets everything up for you. Start for free or request a tailored demo.