Frequently asked questions
Below are the questions we're asked most often, grouped by topic. Can't find your question? Check the chapter for your channel, or ask via Support – we'll add anything that comes up regularly to this page.
Getting started
How quickly can I go live? You can often set up a first channel in one part of the day. You create an account, connect the channel, enter your most important questions and answers and switch on the assistant. See Getting started.
Do I need to be technically skilled? No. Everything is done via the dashboard, with step-by-step screens. For integrations with calendar, CRM or webshop, we'll help you.
What do I need as a minimum? An account, one channel and a short list of your services, opening hours and frequently asked questions. Adding more knowledge can always come later — see Training your bot.
Can I test it first before customers see it? Yes. Set the assistant to suggest: it writes replies that you approve first. Only when you're satisfied do you switch it to automatic.
Channels
Which channels can my digital team member handle? WhatsApp, the chat window on your website, e-mail and phone — separately or combined. See Channels overview.
Can I keep my own phone number? Yes. You can forward your current number (always, or only on no answer) or activate a new business number. See Phone & calling.
Can my private number stay on WhatsApp? Yes. Your business assistant works on its own number, separate from your private messages. See Connect WhatsApp.
Does it also work in other languages? Yes, your assistant recognises the customer's language and responds in the same language. See Multilingual customer service.
How the assistant behaves
Will my customer notice it's not a human? Your team member introduces itself as a digital colleague and confirms that honestly if asked. It never pretends to be human — that's legally required and it prevents disappointed customers.
What happens if it doesn't know the answer? Then it doesn't make anything up. It honestly says it will check, notes a call-back request or transfers to you or a colleague.
Can I take over a conversation myself? Yes. As soon as you send a message yourself in the inbox, the assistant stays silent in that conversation until you release it again.
Can I determine what it doesn't talk about? Yes. You define which topics always go to a human — for example complaints, legal questions, bespoke quotes or medical subjects.
May he mention prices? Only if you've recorded them yourself. Prices that aren't in your knowledge base won't be mentioned — he'll then refer to a quote or to you.
Does it get its own name and voice? Yes. You set the name, tone and voice yourself, to suit your business. See Speech & voice.
Privacy & GDPR
Where is my data stored? On Dutch servers, under our own management. You receive a data processing agreement with your account.
Are telephone calls recorded? Yes, calls are recorded and summarised so you can read them back. Mention this in your greeting and include it in your privacy statement.
Is my data used to train models? No. Your conversations and knowledge are used to make your assistant work, not to train anything general.
Can I have data deleted? Yes. You can have conversations and contacts deleted; request this via Support. Also consider requests from your own customers.
May I send unsolicited messages to customers? No — and we don't do that either. Sending messages is permitted to people who sought contact themselves or gave permission for it. Unsolicited approaches lead to blocks and complaints.
Technology & integrations
Does it work with my calendar or CRM? Yes, integrations with calendar, CRM and webshop are possible so that appointments and requests automatically land in the right place.
Do I need to install anything on my website? Only a small piece of code for the chat window; you paste that into your site once. See Chatbot & website widget.
Can multiple colleagues work together? Yes. Each gets their own access to the shared inbox. See Settings & team.
What if there's an outage? Report the time and channel via Support. Temporarily forward your most important channel to your own number, so you remain reachable.
Plans & billing
Which plan suits me? Start with the channel where you miss the most customers and expand once that's running. See Plans & upgrade and Plans.
Am I tied into anything? You can cancel monthly, unless you choose a longer term yourself. What's included in your plan can be found on the plans page.
What does it cost? Current rates are on Plans. If you'd like us to calculate it for your situation, just ask us.